FAQs

How do I cancel my order?

The courier leaves promptly at 10am therefore, if you contact us via Whatsapp 1-868-372-4584 before 10am the following day after the order is placed, we may be able to cancel your order before it is shipped. 

Delivery cannot be cancelled once the order has been shipped.  

Can I alter my order?

If you contact us via Whatsapp 1-868-372-4584 before the courier leaves promptly at 10am, we may be able to modify your order once the item(s) are in stock.

If the order has already been shipped, we will be unable to modify your order. If you need to order a greater quantity or an additional product, please place a new order online.

What are the business and delivery hours?

Office hours are from Mon - Sat between the hours of 9am - 5pm, packages are prepared and messages are replied to between these hours. However, our online store is open 24 hours to place your order on our website.

Courier Delivery is Mon-Sat between the hours of 10am - 6pm

TTPost Delivery is Mon - Fri between the hours of 8am - 4pm

Orders will arrive within 1 to 2 working days after placement of order, once your delivery address and contact information is valid.

How much is delivery?

Courier delivery cost is $40TTD for all locations within Trinidad.

TTPost delivery is $30 to non-hotspot areas in Trinidad and Tobago. TTPost delivery orders must be paid via bank transfer or bank deposit since TTPost do not offer cash on delivery.

NOTE: TTPost orders are processed after the payment has been made.

What payment methods do you accept?

We accept the following: Bank Transfer and Direct Deposits to First Citizens Bank and Cash on Delivery. 

Do you do refunds?

Unfortunately, we do not offer refunds. If you wish to change an order before the item have been shipped, that can be facilitated. 

Do I need a Credit Card to place an order?

No you do not. We accept Bank Trasfer/Deposit and Cash on delivery.